Our commitment to privacy
By using the www.Shopavenu.com website and/or making online purchases of products, you agree to the terms and conditions of Shopavenu’s Policy. If our Policy changes substantively in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.
Following the posting of such changes, your continued use of the Shopavenu website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.Shopavenu.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.
What kind of information do we collect?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of, searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you’ve used more than one e-mail address when shopping with us), interacting with us by phone, e-mail, or through our websites, mobile optimized websites, mobile applications or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from our present and future affiliates or divisions. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/time stamp.
Shopavenu’s servers automatically record certain information that your web browser sends whenever you visit the Website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
Shopavenu and/or third parties that we contract with may employ “clear GIFs” (a.k.a. Web Beacons), tracking pixels or similar devices, which are used to track the online usage patterns anonymously (i.e., in a non-personally-identifiable manner). In addition, Shopavenu may also use these devices in HTML-based emails sent to users to track which emails are opened by recipients.
Shopavenu’s website is directed for use by adults. Shopavenu does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use Shopavenu’s website or provide Shopavenu with any personal information.
For what purpose do we collect your information?
We may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
Do we share your information with third parties?
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to third parties for processing only if it is subject to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We may also use third-party advertising agencies to collect data and/or serve ads when you visit our websites. These agencies may use information (not including your name, address, email address or telephone number) about your visits to this website in order to provide tailored advertisements about goods and services of interest to you.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests.
In the event that Shopavenu is acquired by or merged with a third party entity, it reserves the right to transfer or assign the information it has collected from users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of Shopavenu’s bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, Shopavenu may not be able to control how your personal information is treated, transferred, or used.
How can you exercise my choices about receiving promotions?
If we ask for your personal information for a secondary reason, like promotions, we will either ask you directly for your expressed consent or provide you with an opportunity to opt out.
If you prefer not to receive promotional information from us or if you do not want us to use your information to enhance your shopping experience, please let us know by using one of the following methods: (i) email us at [email protected], or (ii) send your request to Phong Thanh, Dong Phong, Nho Quan, Ninh Binh. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 30 days to process your postal mail request, during which period you may continue to receive communications from us. You may also unsubscribe from our email services by using the unsubscribe link situated at the bottom of any promotional message you receive from us.
If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. Please note that this adjustment may also block cookies for any website you visit. You can visit www.aboutcookies.org, which provides detailed information on managing cookies in popular browsers.
How can you access or change your personal information, withdraw your consent, or make inquiries or complaints in relation to this Policy and our privacy practices?
We make our best efforts to ensure that the personal information we collect is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and our privacy practices, please email our Privacy Compliance Officer at [email protected] and by writing to:
Phong Thanh, Dong Phong, Nho Quan, Ninh Binh
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with us as provided above.
Please note that it may take up to 30 days to process your requests.
How long is personal information retained?
We will keep your personal information only so long as it is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
How is personal information secured?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with proper encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we adhere to generally accepted industry standards.
When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. Shopavenu and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. We will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device’s setting’s menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at:
- Address: Phong Thanh, Dong Phong, Nho Quan, Ninh Binh
- Phone: +84 393-867-135
- Email: [email protected]